FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

When will you ship my items?

All orders are subject to a handling period before shipment, usually 1-3 business days. However due to the COVID-19 pandemic, some of our items are dispatched in 3-6 business days.

Most orders leave the warehouse within 3 business days after receipt of payment.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

When will my items arrive?

Once dispatched, delivery time is currently estimated within 8 to 12 working days.

Where are my items coming from?

Our kits are manufactured by hand in our privately facility in Shenzhen, China. We ship our items from our warehouse direct to our customers using premium shipping and packaging. This enables to resolve any issues faster. 

Which countries do you ship to?

We ship worldwide!

Other

What is diamond painting?

Diamond painting is an exciting craft where you bring dazzling artworks to life by placing tiny, colorful diamonds onto a canvas.

This enjoyable and meditative activity is easy to learn, offering a wonderful way to unwind and ease stress while creating something truly beautiful.

What is the size of the canvas?

Our mini kit canvas size is 15 x 18 cm

How long does a canvas take to complete?

Completing a single mini design typically takes 1–2 hours.

Finishing a complete set can range from 10 to 40 hours, depending on your skill level and pace.

Can my kids do this?

Diamond painting is typically an activity for adults, as the small parts, like the gems, can be a choking hazard for toddlers

Can I return my product?

We’re committed to ensuring you love your purchase! If you need to return an order, you have 100 days from the date you received to do so. Please keep in mind that shipping fees are non-refundable, and return shipping will be at your expense.

Do you sell wholesale?

Yes we do email us at: customercare@sensorycreate.com